Effective Date: November 21, 2024
Thank you for shopping at metapoesia.com. We value your satisfaction and are committed to providing high-quality digital audio materials for radio. This Refunds and Returns Policy outlines the conditions under which refunds or exchanges may be granted.
If you have any questions or need assistance, please contact us at [email protected].
1. Applicability
This policy applies to all digital products sold on metapoesia.com. Due to the nature of digital goods, returns and refunds are subject to specific conditions outlined below.
2. Refund Conditions
Refunds will only be issued under the following circumstances:
- Technical Issues: If the purchased digital product cannot be accessed or downloaded due to technical issues, and we are unable to resolve the problem.
- Incorrect Product: If you received a product different from what you purchased.
Refunds will not be issued for:
- Buyer’s remorse or change of mind.
- Issues caused by incompatibility with a customer’s device or software, unless explicitly stated on the product page.
- Products that have already been successfully downloaded or accessed.
3. Timeframe for Refund Requests
- Refund requests must be submitted within 14 days of purchase. Requests received after this period will not be eligible for a refund.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at [email protected] with the subject line “Refund Request”.
- Provide Details: Include your order number, date of purchase, and a detailed description of the issue.
- Attach Proof: If applicable, attach screenshots or evidence of the problem.
We will review your request and respond within 3-5 business days.
5. Processing Refunds
- If your refund request is approved, the refund will be issued to the original payment method.
- Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
6. Exchanges or Redelivery
In cases where a technical issue is resolved, we may redeliver the product instead of issuing a refund. This option will be discussed with you during the resolution process.
7. Fees and Costs
- No fees will be charged for eligible refunds or exchanges.
- You are responsible for ensuring your device and software meet the product requirements, as specified on the product page.
8. Customer Support
If you encounter any issues with your digital product or have questions about this policy, please contact our support team:
- Email: [email protected]
- Response Time: We aim to respond to all inquiries within 1-2 business days.
9. Updates to This Policy
We may update this Refunds and Returns Policy to reflect changes in our services or legal requirements. The latest version will always be available on our Website, with the effective date noted at the top.
Thank you for choosing Metapoesia. We are dedicated to providing high-quality products and a positive experience for our customers. Your feedback is always welcome and helps us improve our services.
If you have any further questions, concerns, or feedback about our Refunds and Returns Policy or any aspect of your purchase, please do not hesitate to reach out. At Metapoesia, we strive to ensure that your experience with us meets your expectations, and we are here to assist you in any way possible.
We appreciate your trust in our products and look forward to continuing to serve you with innovative and inspiring audio materials for radio.
Thank you for choosing metapoesia.com!