Privacy Policy for Metapoesia

Effective Date: November 21, 2024

Metapoesia (“we,” “our,” or “us”) operates the website metapoesia.com (the “Website”). We are committed to protecting your privacy and ensuring your personal data is handled responsibly and transparently. This Privacy Policy outlines how we collect, use, share, and protect your data in compliance with the General Data Protection Regulation (GDPR).

If you have questions, you can contact us at [email protected] or write to us at Porto, Portugal.

1. Data We Collect

We collect the following types of data:

1.1 Personal Data You Provide Directly

  • Contact Information: Name, email address, phone number (if provided).
  • Payment Information: Billing address, payment details (processed through secure third-party payment processors).
  • Account Details: Username, password, and profile information if you create an account.

1.2 Automatically Collected Data

  • Device and Browser Information: IP address, browser type, operating system.
  • Usage Data: Pages viewed, time spent on the Website, links clicked.
  • Cookies and Tracking Technologies: See Section 8 for details on cookies.

2. How We Use Your Data

We process your data for the following purposes:

  • To fulfill and manage your orders for audio materials.
  • To respond to inquiries or provide customer support.
  • To improve the functionality and user experience of our Website.
  • To send promotional emails and updates (with your consent).
  • To comply with legal obligations, such as tax or accounting requirements.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual Necessity: To fulfill orders or provide services you request.
  • Consent: For marketing communications and use of non-essential cookies.
  • Legal Obligations: To comply with applicable laws.
  • Legitimate Interests: For improving our services and preventing fraud.

4. Data Sharing

We do not sell or rent your personal data. However, we may share your data in these scenarios:

  • Service Providers: With payment processors, hosting providers, and email marketing tools.
  • Legal Compliance: When required by law or to protect our legal rights.
  • Business Transfers: If Metapoesia undergoes a merger, acquisition, or sale of assets.

5. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Retention periods are:

  • Order data: 7 years (for tax compliance).
  • Account data: Until you delete your account.
  • Marketing preferences: Until you opt out.

6. Your Rights Under GDPR

As an EU resident, you have the following rights regarding your data:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data (“right to be forgotten”).
  • Restriction: Limit the processing of your data.
  • Portability: Request transfer of your data to another service provider.
  • Objection: Opt-out of direct marketing or processing based on legitimate interests.

To exercise these rights, contact us at [email protected].

7. Data Security

We use industry-standard measures to protect your data, including:

  • Encryption: Secure data transmission using SSL.
  • Access Controls: Limited access to personal data on a need-to-know basis.
  • Monitoring: Regular security audits and vulnerability assessments.

However, no method of transmission over the internet is 100% secure.

8. Cookies and Tracking Technologies

Cookies are small files placed on your device to enhance your browsing experience. We use:

  • Essential Cookies: Necessary for Website functionality.
  • Analytics Cookies: To analyze user behavior (e.g., Google Analytics).
  • Marketing Cookies: To deliver targeted ads (only with your consent).

You can manage cookie preferences through your browser settings or by using the cookie banner on our Website.

9. International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards, such as:

  • EU-approved Standard Contractual Clauses.
  • Adequacy decisions for certain countries.

10. Updates to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. Significant changes will be notified on our Website or via email.

11. Contact Us

If you have questions, concerns, or complaints about this policy or your data, contact us at:
Email: [email protected]
Address: Porto, Portugal

You also have the right to lodge a complaint with your local Data Protection Authority (DPA).

Thank you for trusting Metapoesia with your personal data. We value your privacy and strive to protect it.

This Privacy Policy aims to provide you with clarity and transparency about how we handle your personal data. By using our Website, you agree to the terms outlined here. We encourage you to review this policy periodically for updates and changes.

If you have any questions or require further information about how we protect your privacy, feel free to reach out to us using the contact information provided above. Your trust is important to us, and we are committed to safeguarding your personal information while delivering a seamless and secure experience on metapoesia.com.